Security & Privacy

Information Collection and Use  Your privacy is important to us. will not sell, share, or rent this information to others. collects information from our users on our website to facilitate the delivery of services or fulfillment of your order.

Order We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with them.

Cookies A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, users may leave items in their shopping bag between visits to our site. As a basis for our shopping bag functionality, you will not be able to make purchases on our site if you have disabled cookies in your browser.

Log Files We use IP addresses to analyze trends and customer interests as well as to administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Links This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Mailing List  If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. To be removed from our catalog mailing lists please send an e-mail to You may also write to: Voila Vintage 23019 Hamlin St West Hills, CA 91307

Security This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number) that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our office. Only owners Kate & Jean-Luc are granted access to personally identifiable information.

Questions If you have any questions about the privacy or security at our website, you can send an e-mail to

Special Offers  We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special offers, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications in every email. You may also e-mail

Correction/Updating Personal Information If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our services, we will correct, update or remove that user’s personal data provided to us. This can be done at the Member Services page, newsletter subscription page or by emailing

Notification of Changes  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users will have a choice as to whether or not we use their information in this different manner.